The higher the value of your handset, the more expensive the insurance will cost
| Service | Monthly Cost | ||
|---|---|---|---|
| £2.99 | £9.99 | ||
| Daily cost | 9p | 33p | |
| Annual premium | |||
| Worldwide cover | |||
| Loss | USB stick only | ||
| Theft | |||
| Accidental damage | |||
| Malicious damage | |||
| Liquid damage | |||
| Breakdown | |||
| Accessory Cover | £150 | £250 | |
| Software cover | £250 | ||
| No. of Authorised Users | 2* | Household | |
| Maximum No. of Claims | Unlimited | 2 per annum | |
| Excess for first claim (doubled in first month of policy#) |
£10 | £25 | |
| Excess for second claim (doubled if within 6 months of first claim) |
£10 | N/A | |
| Excess for second claim (in 12 month period) |
N/A | £50 | |
| Excess for third claim (in any period) |
£30 | N/A | |
Pay monthly and data devices are subject to a minimum term and commitment of 3 months
* You must register the details of your authorised users with fonesafe
** Loss applies to mobile broadband USB sticks only
# This additional excess will be refunded if no further claims are made in 12 months and you still hold the policy
If you take out fonesafe insurance, T–Mobile will write off the cost of unauthorised calls made after your phone or data device is lost or stolen. Any unauthorised calls made in the 12 hours before you call T–Mobile to block your SIM card will be waived. Just call 0844 848 7082 and we'll tell you what to do. Unauthorised calls will be covered up to £1000 provided you have made a loss or theft claim on your fonesafe insurance policy and notified T–Mobile within 24 hours of discovery.
To insure your T-Mobile phone*, simply call 0845 120 2097 within 14 days of purchase or upgrade. Hours are Monday to Saturday, 9am-5pm. Please have your proof of purchase with you for Customer Services reference.
Call us on 0800 956 5042
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